How it works

Book a 15-minute chat, if you’d like to talk first. Ask about forwarding, cost, or the Agreement.
Order your plan. You choose a plan and pay the first month by card. Your first month starts 7 days after your order, to allow for set-up. If set-up takes longer, we move your next payment date out by the delay. Register your interest
Tell us about your business. You fill in a short questionnaire (hours, services, common questions, prices you’re happy to quote, who gets messages, what counts as urgent), then we have a 20-minute call.
Approve what it will say. We send you a plain-English summary of how your assistant will answer. Nothing goes live until you approve it.
Forward your calls. We give you your FirstLine number and a guide for your carrier or phone system. You choose when calls forward: no answer, busy, after hours, or all of them.
Test call, then go live. You ring your own number to check it reaches the assistant, uses your business name and hours correctly, and that the email arrives. Then you’re live.

After you’re live: tell us when anything changes (hours, prices, services) and we update your assistant. Support is by email. We reply by the end of the next business day (Monday to Friday, 9 am to 5 pm Melbourne time, excluding Victorian public holidays).

For the chatbot: start your free trial, have a 20-minute set-up call, and we build it and add it to your site. You approve it before it goes live. Your 14-day trial starts when your chatbot first answers a message on your website after we tell you it’s live.