An AI receptionist for Australian small businesses
It answers your calls when you can’t. It answers questions from your information, takes a message or a booking request, and emails you after each call.
A demo line is coming soon. In the meantime, see how it works below.
What happens next
- Book a 15-minute chat with Kelton. Ask anything: forwarding, cost, the Agreement, whether it suits your business.
- Choose a plan and order. Month to month, prices include GST, no set-up fee.
- We set it up with you. A short questionnaire, a 20-minute call, your approval, then a test call before it goes live.
What it does
Answers in your business name.
It greets callers with your business name and tells them it’s an AI assistant.
Answers common questions.
Hours, services, service areas, policies and any prices you choose to share. It answers only from the information you give us. When the answer isn’t there, it’s set up to say so and offer to take a message.
Takes messages.
Name, callback number (read back to the caller to check), what the call is about, and how urgent it is.
Takes booking requests.
What the caller wants, two or three times that suit them, and any details you need (such as the job address). It takes booking requests, not bookings. It tells the caller you’ll confirm.
Emails you after each call.
Each email is marked MESSAGE or BOOKING REQUEST and includes a short summary of the call.
Keeps you up to date on usage.
A usage summary, plus emails when you reach 80% and 100% of your minutes.
Keep your number
You don’t change your number. You forward it to your own FirstLine number: when you don’t answer, when you’re busy, after hours, or all of these. We send you a step-by-step guide and check it with a test call before you go live.
What your callers hear
“Hello, you’ve reached [your business]. I’m an AI assistant and this call will be transcribed. How can I help?”
We don’t record your calls. The call is converted to text as it happens, and we keep the written transcript for 90 days. Privacy Policy
What it doesn't do (yet)
At launch, it doesn’t:
- transfer calls to a person
- send text messages
- book into your calendar
- connect to your other software
- make outbound calls
- take payments
- answer in languages other than English.
It’s set up not to give medical, legal or financial advice.
It isn’t an emergency service. If a caller describes an emergency, it tells them to hang up and call 000.
Plans
| Phone Lite | Starter | |
|---|---|---|
| Price | A$99 a month including GST | A$197 a month including GST |
| Minutes each month | 120 | 300 |
| Extra minutes | A$0.49 a minute including GST | A$0.49 a minute including GST |
| Everything in “What it does” | Yes | Yes |
| Register your interest | Register your interest |
Your first month is charged when you order, and starts 7 days later to allow for set-up. If set-up takes longer, we move your next payment date out by the delay.
Professional and Premium: Coming
Planned: more minutes, text-message alerts to you, an online dashboard and transfer to a person.
Development stage notice. These plans are in development. They aren’t available yet and can’t be ordered. The features listed are targets and may change. Registering for updates is an expression of interest only. It isn’t an order or a pre-order, no payment is taken, and it doesn’t guarantee an account, a launch date or a price.
Need more minutes or several locations? Talk to us. Book a 15-minute chat
Questions before you order? Book a 15-minute chat, email contact@firstlineai.au or call 0412 210 998.
Who it's for
- Tradies and home services: calls come in while you’re on a roof or under a sink.
- Accountants, bookkeepers and lawyers: you’re with a client when a new enquiry rings.
- Real estate and property management: calls during inspections and after hours.
- Other local service businesses: anyone who can’t always get to the phone.
We don’t currently offer phone answering to health-sector businesses.
Hear it for yourself, then decide.
Not ready to talk? Email me the details.
Questions before you order? Book a 15-minute chat, email contact@firstlineai.au or call 0412 210 998.