Plans and prices
All prices are in Australian dollars and include GST. No set-up fee. Month to month, with no minimum term. To stop a plan renewing, cancel at least 14 days before your next payment date.
AI Phone Answering
Not sure which plan? Book a 15-minute chat with Kelton.
Phone Lite: A$99 a month including GST
For sole traders and quieter phones.
- 120 minutes a month
- Answers in your business name
- Answers questions from your information
- Takes messages and booking requests
- Email after each call, with a summary
- Usage summary and 80% / 100% alerts
- Extra minutes A$0.49 each including GST
Starter: A$197 a month including GST
For a busy small business.
- 300 minutes a month
- Everything in Phone Lite
- Extra minutes A$0.49 each including GST
Professional and Premium: Coming
Planned: more minutes, text-message alerts to you, an online dashboard and transfer to a person.
Development stage notice. These plans are in development. They aren’t available yet and can’t be ordered. The features listed are targets and may change. Registering for updates is an expression of interest only. It isn’t an order or a pre-order, no payment is taken, and it doesn’t guarantee an account, a launch date or a price.
Need more minutes or several locations? Talk to us. Book a 15-minute chat
How minutes work
- Only answered call time counts, not ringing, and it’s counted to the second.
- Calls under 15 seconds aren’t counted.
- Calls over your allowance are still answered, at A$0.49 a minute including GST.
- Minutes reset each month and don’t roll over.
- Each call can last up to 10 minutes.
Questions before you order? Book a 15-minute chat, email contact@firstlineai.au or call 0412 210 998.
AI Website Chatbot
Talk to Kelton first, or start your 14-day free trial.
| Chat Lite | Starter | Professional | Premium | |
|---|---|---|---|---|
| Price a month (incl. GST) | A$79 | A$150 | A$250 | A$400 |
| Conversations a month | 200 | 500 | 2,000 | 5,000 (fair use) |
| Websites | 1 | 1 | 3 | Up to 10 |
| “Powered by FirstLine AI” shown | Yes | No | No | No |
| Extra conversations (incl. GST) | A$0.20 each | A$0.20 each | A$0.20 each | A$0.20 each |
| Book a 15-minute chat | Book a 15-minute chat | Book a 15-minute chat | Book a 15-minute chat |
Every chat plan includes: answers from your business information, contact details emailed to you, set-up and review before launch, and updates when you tell us about changes.
What counts as a conversation: one chat session. It starts when a visitor sends their first message, and ends when they close the page or after 30 minutes without a message. Opening the chat without typing doesn’t count.
Questions before you order? Book a 15-minute chat, email contact@firstlineai.au or call 0412 210 998.
What every plan includes
- No set-up fee.
- Month to month, no minimum term. To stop a plan renewing, cancel at least 14 days before your next payment date: use “Request Cancellation” in the billing portal, email contact@firstlineai.au or call 0412 210 998. We confirm every cancellation by email. With less notice, you’re billed for one more month and the service runs to the end of it.
- Phone answering: your first month is charged when you order, and starts 7 days later to allow for set-up. There’s no free trial. Try our demo line first.
- Website chatbot: a 14-day free trial. We check your card with a A$0.00 authorisation when you order. The trial starts when your chatbot first answers a message on your website after we tell you it’s live, and the first month is charged on day 15. Cancel before 11:59 pm Melbourne time on day 14 and you pay nothing.
- A reminder before every renewal, and an itemised invoice 14 days before each payment date.
- Support by email to contact@firstlineai.au, the same for every plan. We reply by the end of the next business day (Monday to Friday, 9 am to 5 pm Melbourne time, excluding Victorian public holidays).
- Phone Answering and the Chatbot are ordered and billed separately. There is no bundle discount.
- Both services are supplied under our Business-to-Business Services Agreement. You’re welcome to ask us about it before you order.
Questions
Can I change plans? Yes. Email us and we’ll arrange it.
Why include GST in the price? So the price you see is the price you pay.
What if I go over? Your callers and visitors are still answered. Extra use is billed after the month ends, at the rates above.
Can I talk to someone before I order? Yes. Book a 15-minute chat with Kelton, email contact@firstlineai.au or call 0412 210 998.